So far. I've written about my bad experience with Chico's. A high up person got in touch with me, but never responded to my email. I also seem to have been taken off the mailing list, since I no longer receive catalogs. Retaliatory?
That's OK.
As I write, Mr. FS is on with Virgin Mobile. It is my fault. I noticed two charges for $20.60 for the same day on my Amex bill. I called Virgin to see if it was a mistake. They said I had to take it up with the credit card company. So I did. Amex said it seemed to be a mistake and removed the charge.
Virgin suspended daughter's phone service. After hours on the phone, including a 3-way call with us,Virgin, and Amex, we are ...nowhere. one rep says the charges were not an error; another rep said they were. Miss Em says they are. Virgin said that calling Amex set in motion a chain of events that will be hard to undo. When I said that the first rep told me to call Amex, Virgin said that it was a mistake to tell us that.
There is apparently no record of our chat with the supervisor. I can hear the annoyance in Mr. FS's voice. I think we will have to eat the loss of the minutes remaining on Miss Em's phone.
Roll of Companies I will no longer deal with:
DELL COMPUTER (don't ask)
CHICO'S (annoying)
Hamilton Books (this was a long time ago, so I may return)
VIRGIN MOBILE (winner of the worst contest or perhaps a tie with Dell)
Wonderful Companies that are famous for good service, and rightfully so:
Lands End
LL Bean
Nordstrom
Sierra Trading Post
VIRGIN UPSHOT: We have to contact the credit card company and file a reversal of chargeback, pay the contested bill, file a fraud something-or-other, and THEN contest the charges with Virgin. Should we bother?
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